Dear Facility Clients,

I know that when it comes to customer service, most businesses realize that it can make or break you. People, whether they are patients in a hospital or customers in a shoe store, expect a certain level of performance. As a result, it is our job to not only meet their expectations, but also exceed them. It is no different for all of us at Cross Country Staffing.

Each and every day, all of us strive to offer the very best service to our valued healthcare facility clients. To help us uphold our standards, we developed “Our Client Bill of Rights”:

As our Healthcare Facility Client, you have the right to expect…

• Respectful, courteous and professional service.
• Knowledgeable and resourceful management of your account.
• Clear and timely communication regarding all business matters.
• Due diligence in providing and maintaining 100% compliance of all aspects of your service agreement (this includes but is not limited to documents, invoices, position management, professional HCP’s, and insurance).
• Attentive and proactive responses on any issue or problem that may arise.

This is a list of exactly what you can expect from us whenever we work together. If at any time we do not meet one of the points listed above, we want to hear from you. Please contact billofrightsccs@crosscountrystaffing.com, 1-800-810-5312 and let us know your thoughts.

Sincerely,

Jonathan W. Ward
President
Cross Country Staffing