Knowledge 
Workforce Management Strategies
A Buyer’s Guide to Effective Management of External Staffing Companies by Franklin A. Shaffer, RN, EdD, FAAN, President, Education and Training, Cross Country Staffing. This article originally appeared in Nurse Leader Magazine (American Organization of Nurse Executives), April 2007
Summary: As one travels the country, it is hard to determine which is the greater problem for hospital chief nursing officers: the shortage of nurses or the cost of staffing. In any case, any effective solution involves vendor management. The purpose of this article is to explore the many opportunities and pitfalls of developing a strategic partnership with your vendor of choice.