Our Services Cross Country Staffing’s FAQs

We provide answers to some of the most common questions and concerns we hear.

What is the length of a Cross Country Staffing assignment?
What if my needs change, can an assignment be extended?
How quickly can Cross Country Staffing fill my staffing needs?
What does the term “Primary provider” mean?
What does a Cross Country healthcare professional consider to be a full-time schedule?
On fixed-term contracts, who is responsible for providing housing for the healthcare professional?
Who is responsible for workers’ compensation insurance?
What is the first step I should take if I’m interested in working with Cross Country Staffing?
If I have an urgent matter or emergency and it's after hours or the weekend, how can I reach Cross Country Staffing?

What is the length of a Cross Country Staffing assignment?

Cross Country Staffing offers a variety of services to meet your current staffing needs. We offer:

Fixed-term staffing (travelers) - offers healthcare professionals for contracts of eight to 26 weeks.
Rapid Response – offers pre-qualified and pre-credentialed healthcare professionals to facilities that need a position fill immediately. Nurses can be on assignment in as little as 48 hours for assignment of four to eight weeks.
Flexible staffing (per diem) - offers healthcare professionals on a daily basis. Block scheduling is also available. In this case, you contract a group of nurses to work a pattern of shifts over a period of time, be it two months or six months.
Permanent Placement - contingency-based recruitment that offers healthcare professionals who will become a lasting member of your team.
International Recruitment - offers nurses with the educational background that meet the U.S. State Board of Nursing licensure requirements and have at least one-year post-graduate acute-care experience. This is considered fixed-term staffing and contracts range from 12 to 24 months.

What if my needs change, can an assignment be extended?

Absolutely. It is very common that assignments get extended for longer than their initial contract. You can extend an assignment for any amount of time that suits your needs.

How quickly can Cross Country Staffing fill my staffing needs?

We have placed healthcare professionals within a day of their interview and as early as six months before the start date.

What does the term “primary provider” mean?

A “primary provider” is a model in which one company provides the services that were previously supplied by multiple vendors. With Cross Country Staffing as the primary provider, we will manage and fulfill all of your facility’s temporary Nursing and Allied Health Professional staffing needs.

As the “primary provider,” Cross Country Staffing is the exclusive and only provider of our temporary Nursing and Allied Health professionals. However, Cross Country Staffing will sub-contract with other staffing companies that have been approved by your facility.

What does a Cross Country healthcare professional consider to be a full-time schedule?

40 hours per week is considered full-time for individuals who work 8 or 10-hour shifts. 36 hours per week is considered full-time for individuals who work 12-hour shifts.

On fixed-term contracts, who is responsible for providing housing for the healthcare professional?

Cross Country Staffing’s travel division has an entire department dedicated to finding accommodations for every healthcare professional we employ. Our housing department was rated world-class in overall quality in an independent customer satisfaction survey. They work with the country's largest property management companies. And they never cut corners when it comes to security and happiness. Our Client Accommodation Specialists also arrange for furniture delivery and utility set up. Housing leases are concurrent with staffing assignments.

Who is responsible for workers’ compensation insurance?

Cross Country Staffing’s different service divisions are always responsible for workers’ compensation insurance and all employer-related taxes and insurances, as long as the clinician is on its payroll. If the clinician is on the client’s facility payroll, the client is then considered the employer and is responsible for taxes and insurance.

What is the first step I should take if I’m interested in working with Cross Country Staffing?

You should call Cross Country Staffing at 1-800-873-9182 and ask to speak with a Business Development Manager.

If I have an urgent matter or emergency and it's after hours or the weekend, how can I reach Cross Country Staffing?

For your convenience, our regular office hours are as follows:

Monday – Friday: 8:00 am to 6:00 PM EST

For any urgent issues or emergencies after our regular business hours or over the weekend, clients can reach our on call clinical liaisons and managers by calling our toll free number:

Boca Raton , Florida Office: (800) 347-2264
Malden , Massachusetts Office: (800) 343-3270

This call center model has proven to be very valuable in servicing our customers at the highest level seven days a week.