Automating Patient Identity and Access Management

Automating Patient Identity and Access ManagementSeptember 30, 2015 by Vickie Anenberg

Ensuring patients can be properly identified is critical to implementing an EHR system that clinicians can trust. Duplicate records within a hospital’s master patient index (MPI) can have a negative effect on safety, quality of care, and patient satisfaction. Cross Country Staffing notes that enterprise master patient index (EMPI) systems are available that can detect and help to prevent duplicate medical records before they can facilitate any harm.

Implementing such systems usually begins with an analysis of a facility’s existing MPI by vendor professionals trained to determine the approximate percentage of duplicate or related medical records that have been created to date. In general, the best-of-breed systems use a probabilistic patient matching algorithm to detect duplicates. That will determine the time needed and cost to correct any deficiencies. Once the cleanup process has been completed, the records, paper and/or electronic, can be entered into the EMPI system as a new database.

Moving forward, the EMPI database is used to search for patient medical records, to prevent the creation of duplicates, and during record reviews to detect the small percentage of duplicates that may be created. Many of these systems feature interfaces for all major EHRs, the capability for multiple facilities to access patient records from the central database, and generally have a rapid return on investment.

Automated patient access begins with electronic scheduling systems, and extends to on-site kiosks that can register patients, verify health insurance coverage, collect deductible payments by credit card, and direct patients to the location where they will receive treatment. All such systems, when properly installed, are proven to improve patient satisfaction by streamlining manual scheduling and registration processes. And at Cross Country Staffing, we know that automating patient access also reduces the number of FTE admin staff needed at patient portals enterprise-wide.

In-house professional healthcare staffing is a complicated, expensive, and often elusive process that can cause staffing gaps, which can impact quality care, and a facility’s ability to remain competitive. But Cross Country Staffing is prepared to help with workforce solutions that efficiently control staffing costs, improve fill rates, and ensure a seamless program is implanted to meet each client’s unique staffing needs. For more than 35 years, we have provided successful solutions that have produced long-term partnerships with hundreds of healthcare facilities nationwide. At Cross Country Staffing, we produce measurable results, and we’re ready to earn your trust.