The 7 Steps to Building Team-Based Care
April 21, 2015 by Vickie Anenberg
As we move into an era of value-based reimbursement, hospital leadership needs to adopt processes that foster teamwork to provide quality care and remain competitive. Ted Quinn, the CEO of Accountable Care Transactions, has written an interesting article recently posted by MedCity News.
Quinn writes that hospital care teams should be formed and governed by the same principles used by successful basketball teams. He cites seven elements that constitute this concept.
- Shared Goals. The Institute of Medicine outlines that high functioning teams embrace patient and caregiver involvement in goal setting. This, along with the team’s active adoption of a clearly articulated set of shared goals, is THE foundation of successful and effective team-based care.
- Clear Roles and Responsibilities. When you ask a provider today, “Who’s on this patient’s team?” often the response is, “well, me and my staff.” They don’t have an easy way to understand and connect with the other clinicians working with the patient.
- Mutual Trust. With the establishment of clear roles and effective communication tools, trust will be established.
- Reliable Execution of the Game Plan. Healthcare teams need to invest in tools to ensure they can provide highly reliable care regardless of where the patient is in the plan.
- Adapt Quickly. The team needs to be ready to adjust and do so quickly. In healthcare, the state of play needs to be visible to all team members, who need to be able to make adjustments to the plan in real-time. It should always be a “living plan of care.”
- Coach to the Individual. Healthcare teams need tools to tailor plans and engage each individual. This means giving solutions to providers that deliver the latest care pathways, with the ability to communicate and tailor each activity to the individual.
- Learn Continuously. Healthcare teams need to measure care processes – understanding team performance, workload, productivity, and measurable patient-centered goals is key to continual improvement. With the ability to track and measure care processes in real-time, providers and patients can refine and improve care.
The full text of Ted Quinn’s article provides additional and interesting details. You can read them all here.
Successful hospital care teams rely on quality staffing. Cross Country Staffing has been a trusted partner to achieve this goal for more than 35 years by developing unique workforce solutions and meeting diverse staffing challenges. Talk with us at Cross Country Staffing. We can provide your hospital with a custom staffing solution that produces measurable, long-term results.