The Caring Approach to Improve Patient Satisfaction
November 12, 2015 by Vickie Anenberg
Healthcare facilities nationwide have implemented many different approaches to help them improve HCAHPS patient satisfaction scores. Many plans involve costly changes to their physical environment such as redecorating patient rooms, building emergency department additions to accommodate the needs of specific patient groups, and upgrading dining facilities and menus. All of these ideas are worth consideration. But taking a more human approach to providing care may pay significant benefits, while having little to no impact on already strained resources.
Cross Country Staffing suggests hospital leaders read a new article titled, “The Patient Wish List,” recently posted by U.S. News & World Report. It was written by Peter Pronovost, MD, Director of the Armstrong Institute of Patient Safety and Quality and Senior Vice President for Patient Quality and Safety at Johns Hopkins Medicine.
The article is centered on a list of 10 “wishes” patients at Johns Hopkins have suggested the facility adopt enterprise-wide to ensure more focus is placed on compassion and empathy when providing care. Through their participation, the patients made clear that they cared more about being treated as real people than the facility’s physical environment.
This is not the first article to address similar subject matter during the past year, but it is one of the most poignant. At Cross Country Staffing, we have always professed that the most important factor to influence quality care and patient satisfaction is having qualified staff, who are able to perform their work with compassion and empathy, placed in the right jobs at the right time.
To help facilities achieve that goal, Cross Country Staffing has developed a suite of workforce solutions that are proven to cost-effectively meet the challenges hospitals must manage successfully in the era of value-based care and reimbursement. We have built long-term partnerships with hundreds of facilities that provide measurable staffing results, particularly where shortages exist in specific nursing and allied healthcare specialties. We can help you surpass your goals for your healthcare staffing needs. Talk with a Cross Country Staffing representative today to find out more.