Why EMR Transition Staffing Reduces Chances of Potential Fraud
July 28, 2014 by Vickie Anenberg
When used correctly, the copy-and-paste function on all electronic medical records (EMR) and electronic health records (EHR) greatly increases overall efficiency throughout hospitals and care centers by:
- Facilitating information sharing
- Standardizing hospital processes
- Improving patient care
The copy-and-paste function, however, also makes it easier for physicians to commit fraud by preventing them from properly looking over health records, intentional or not. Proper training can greatly reduce this error making EMR transition staffing extremely beneficial to your practice.
The copy-and-paste function is often related to a fraudulent process called "over-documentation," which occurs when false or irrelevant documents are inserted to patients' records to create the appearance that extra support was required, allowing a medical practice to bill for additional, more expensive services.
Another example of potential fraud that comes from improper use of the EMR system occurs such as a clinician copies and pastes a patient's social history into an admission note if the patient becomes a candidate for a liver transplant. Because the social history hasn't been properly checked and instead was copied and pasted, it could incorrectly indicate that the patient continues to consume alcohol when in fact they have been sober for months. This example was provided in a viewpoint article in the JAMA Internal Medicine magazine and written by clinicians from the University of Wisconsin School of Medicine and Public Health and UW's Hospital and Clinics.
The Office of Inspector General of the Department of Health and Human Services (OIG) reported that it's easier to commit fraud when safeguards are not implemented to guide staff members in the proper use of EMR platforms.
The first suggestion was to remind physicians they are legally responsible for the accuracy of every EMR note. This leads to a more comprehensive record check from patient to patient. The second involved extra training. Cross Country Staffing has a number of working professionals with experience in the major EMR technology platforms, including Epic and Cerner.
Learn more about our EMR transition staffing program, how we can properly staff your organization and make EMR implementation less overwhelming for the entire staff.