Workforce Management Yields Better Outcomes and Satisfaction
September 18, 2015 by Vickie Anenberg
A study recently released by HealthLeaders Media sheds new light on how hospitals can achieve better outcomes and patient satisfaction by implementing more effective workforce management solutions. Cross Country Staffing notes that the study uses real world examples focused on how a number of healthcare facilities have used advanced workforce management initiatives to cope with today’s staffing challenges and meet or exceed their goals.
For the study, researchers asked healthcare executives to rank factors affecting productivity and desired goals, and the need for acuity-based staffing coupled with the primary factors that may influence its success. Among the most interesting metrics produced by this survey are the following:
- Over 60 percent of the respondents ranked improving patient satisfaction and clinical outcomes, reducing the costs of overtime, and increasing employee engagement as the most important desired results of workforce management initiatives.
- Cited as the two most important factors needed to successfully improve productivity were culture change, according to 50 percent of execs, and process improvement, chosen first by 46 percent.
- The most important desired results for acuity-based staffing were again, by far, patient satisfaction and clinical outcomes.
- Respondents rated process improvements, data analytics, and culture change as the three key factors for successful acuity-based staffing.
The survey results were part of a study called, “Targeting Better Outcomes & Patient Satisfaction Through Workforce Management Initiatives,” sponsored by API Healthcare, and conducted in conjunction with the HealthLeaders Media Council. A copy of the complete study is available here for download at no charge.
Developing, implementing, and maintaining workforce management initiatives in-house is a time consuming, expensive, and highly complex process with no assurance such initiatives will succeed. However, Cross Country Staffing has already designed a sophisticated series of cost-effective, fully scalable workforce solutions proven to meet current staffing challenges and anticipate future needs. To fully understand all we have to offer, we invite you to contact a Cross Country Staffing representative. Hundreds of healthcare facilities nationwide have successfully partnered with Cross Country Staffing to produce positive results. We’re ready to earn your trust as well.